ROCKVILLE, Md.–(BUSINESS WIRE)–3CLogic, in the present day introduced the mixing of its voice resolution with ServiceNow’s native Digital Agent as a part of its ongoing collaboration with the corporate’s Expertise Workflows enterprise unit. The brand new providing will leverage ServiceNow’s Digital Agent Designer, pre-built Digital Agent matters, and pure language (NLU) engine to permit ServiceNow prospects to simply create and deploy conversational self-service name flows to resolve for widespread name inquiries quick whereas bettering the client expertise.
Per a latest 2022 research1, calling stays a most popular technique of engagement by people, with 27% reporting a rise of their use of name facilities for companies. With 3CLogic’s voice-enablement of ServiceNow’s Digital Agent, prospects will get pleasure from a number of new built-in capabilities and use circumstances together with:
- Creating conversational IVRs leveraging ServiceNow’s Digital Agent Designer – the flexibility to design clever self-service name workflows with ServiceNow’s native drag-and-drop designer supported by 3CLogic’s built-in speech capabilities.
- Skill to increase present Digital Agent Chat flows to energy new voice experiences – deploy new voice workflows quick with the choice to re-use, construct on, and apply present digital agent flows and matters to resolve for widespread name inquiries or deflect repetitive ones by way of voice self-service and 3CLogic SMS.
- Leverage ServiceNow’s native pure language understanding (NLU) engine –apply the ability of ServiceNow’s native NLU fashions and 3CLogic to find out a caller’s intent and ship significant conversations utilizing the complete context of the Now Platform.
- Allow service groups to create, deploy, and alter voice workflows with out IT – empower departments and repair groups to construct, take a look at, and launch voice experiences with out the necessity to depend on worthwhile technical sources or undergo lengthy supply occasions.
A ServiceNow Premier Expertise Associate, 3CLogic has seen robust demand for its broad suite of voice, SMS, and cloud name middle capabilities from ServiceNow prospects in search of to enhance their use of ServiceNow’s digital channels (ie: data portal, e mail, chat, and so on.).
“3CLogic prospects are desirous to leverage their funding within the Now Platform to ship superior buyer and worker expertise,” explains Denis Seynhaeve, CEO of 3CLogic. “Merging our voice resolution with ServiceNow’s Digital Agent Designer gives yet one more approach to take action. Boosting ROI in fact, but in addition delivering superior CX by means of self-service and simple escalation to brokers. That is uniquely highly effective.”
With energetic deployments throughout 5 continents, 3CLogic’s prospects embrace well-known manufacturers together with 7-Eleven, Nissan, Denny’s, and Korber Pharma leveraged throughout the ServiceNow suite for IT Service Administration, Buyer Service Administration, HR Service Supply, and most just lately Healthcare & Life Sciences Service.
“We’re excited to ship this added degree of performance to our prospects within the Now Platform Tokyo launch in continued partnership with 3CLogic,” states Matt Schvimmer, SVP of product and repair administration at ServiceNow. “Cellphone stays a key interplay channel for each prospects and workers and this new functionality will allow organizations to create trendy voice workflows whereas leveraging your entire Now Platform to ship nice experiences and outcomes.”
3CLogic’s Digital Agent voice integration for ServiceNow is usually accessible in the present day with ServiceNow’s latest Now Platform Tokyo launch. As a part of its continued work with ServiceNow, the corporate will probably be a sponsor and exhibitor on the upcoming ServiceNow World Discussion board in Chicago in November.
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with present digital channels. Its revolutionary options lengthen CRM and knowledge platform capabilities for World 2000 corporations by enabling superior and scalable options corresponding to optimized self-service experiences, digital and reside agent interactions, and conversational analytics. For extra info, please go to www.3clogic.com.
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1 Contact Middle Satisfaction Index 2022 I CFI Group